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There is only one boss. The customer. And they can fire everybody in the company from the chairman on down, simply by spending their money elsewhere.
Pick up the phone and call us today for a free quote
See unbiased reports of how your staff interact and serve your customers. Rceive the most powerful and action-oriented feedback available and know exactly what's happening in your retail space.
Think one mystery shopper's opinion is fallible? We can arrange to have up to six mystery shoppers survey your store and then gather them for a revealing focus group to get a consensus.
Mystery shopping sounds like a great tactic, but you want to see for yourself? With the most advance technology around, we can record our mystery shopping excursions so you can see first-hand how your staff interact with customers in a variety of scenarios.
Gordon Craig - Manager - Glasgow Hilton
Wherever your stores are located in Scotland, we can have professional, dedicated, insightful mystery shoppers there at the earliest convenience to begin information-gathering and assessment so you can start learning how to raise your shopping experience above the competition - or nip potential problems in the bud!